West London Service Delivery Manager

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.

More information about who we are can be found on our website.

About the role 

The West London Service Delivery Manager will oversee all activities within our Ladbroke Grove centre, ensuring there is a vibrant, friendly environment where all feel welcome and able to be themselves.

The face of our West London service, they will ensure Smart Works is embedded in the local community, with a steady stream of clients being referred for our dressing and coaching appointments.

We are looking for someone who can demonstrate their track record of building strong relationships and making things happen. Our ideal candidate will share our passion for helping clients succeed, believe in the power of volunteering and will be a real people-person, who will enjoy meeting new people every day.

The Service Delivery Manager must be a natural relationship builder, who is a confident public speaker. They will also be organised, an excellent multi-tasker and will thrive in a fast-paced office. We are looking for a true team-player, with a proven track record of rolling-up their sleeves and delivering results.

This role has huge potential for development and will grow the London service over the coming years.

Duties and responsibilities  

• Overseeing the delivery and growth of a high-quality service, ensuring KPIs are met.
• The face and representative of Smart Works West London, building and establishing our presence in the community.
• Day to day management of the volunteer community in West London, including onboarding new volunteers.
• Safeguarding Officer for Smart Works West London.
• Responsible for maintaining the look and feel of Smart Works West London, ensuring it keeps to the standard for all Smart Works centres, and is a well maintained and pleasant environment for all staff, volunteers and clients who come to the centre.
• Supporting the pan-London Outreach Manager with events and meetings as needed, as well as building relationships with referrals partners.

Personal Specification 

• An excellent administrator and natural organiser, with strong attention to detail.
• Excellent interpersonal skills with an adaptable style to suit different people and situations.
• Comfortable working in a fast-paced, client-focused environment.
• A confident public speaker who can represent Smart Works in a range of settings.
• Basic understanding of safeguarding requirements for a charity like Smart Works.
• Passionate about our mission and a champion of our Smart Works values.
• Experience of successfully managing teams of volunteers is preferable but not essential.

How to Apply 

As a proud member of EDAC, we welcome applications from a diverse range of candidates. Please visit our website or click “Apply Now” to find out more information – we can’t wait to hear from you.