Expired: Support Services Coordinator
Location: London Bridge, London
Hours: 21 hours per week
Salary: £22,000 pro rata
Planned start date: ASAP
Hybrid working between remote and London Bridge (one day a week in the office initially)
The role is to assist the team with the coordination and data management of services: Care of Next Infant (CONI) programme, training, information and bereavement support.
The main function of this role will be:
1. To support the team in collating data and statistics, updating databases & webforms, and producing regular reports from these.
2. To be the initial responder for all training enquiries and manage the booking administration.
3. To support the team in arranging training & events for professionals and bereaved families.
4. To cover the helpline services when needed, ensure anyone seeking advice and support is given a high-quality service.
Main Duties & Responsibilities
1. To support the team in collating data and statistics, updating databases & webforms, and producing regular reports from these.
- Maintain and update the CONI databases.
- Maintain an up-to-date contact list of CONI co-ordinators, team leaders and paediatricians in Raisers Edge and Excel.
- Collate statistics, as required on areas of work within the support services teams and run queries on the relevant databases to support the wider work of the charity e.g. fund raising.
- Assist and support the team’s volunteers including befrienders and CONI volunteers.
- Assist with the orders of monitors, supplies and other equipment received by charity, including processing purchase orders and maintaining records.
- Assist with the annual Support and CONI Services report and collation of statistics for this.
- Assist with the services’ evaluation and impact processes including CONI training, Family Day, bereavement support and befriending service.
- Become a Raiser’s Edge super-user and attend team meetings and follow up with allocated team tasks.
- Provide other administrative support to the team as required.
2. To be the initial responder for all training enquiries and manage the booking administration.
- Assist the Training Lead with the development of the Lullaby Trust online platform (upload content, apply changes) and liaise with the external technical web support.
- Manage the training inbox: booking forms, payments, providing links to the training for external users
- Liaise with the Finance Team
- Arrange the live online interactive sessions
- Assist with the annual training reports and collation of statistics.
- Assist with the video platform (Vimeo) in association with the Lullaby Trust training platform
- Email certificates once a month following completion of their online training evaluation.
3. To support the team in arranging training & events for professionals and bereaved families.
- Arrange online and in person CONI meetings and training sessions.
- Assist the Support Team with family day administration, including running postcode queries on Raiser’s Edge, saving queries, run global actions, design online registration form, organise postal invites to be sent out and collect replies.
- Import Professionals e-Newsletter sign-ups into RE
- Update Raiser’s Edge after family day with any contact details corrections and attendance to family day.
- Assist with the Administration of the Annual York Carol Service.
- Help with the organisation of the annual Befriender Conference and other events.
- Help manage the administration for the new befriender training days.
- Ensure all professionals who attend training sessions are added to Raiser’s Edge.
4. To cover the helpline services when needed, ensure anyone seeking advice and support is given a high-quality service
- Cover the bereavement support and information helplines when needed and during lunchtimes and team leave.
- Respond to online information and support enquiries within 24 hours when needed.
- Manage the befriender Helpline rota
- Create monthly and quarterly newsletters
- Keep befriender online records up to date
How to apply
See below link
Application deadline: 30th March 2022
Web link: https://www.lullabytrust.org.uk/about-us/work-for-us/
Email address: office@lullabytrust.org.uk
Phone number: 020 7802 3200
More about Lullaby Trust
The Lullaby Trust provides expert advice on safer sleep for babies, supports bereaved families and raises awareness on sudden infant death syndrome (SIDS). Working with the NHS we run a national health-visitor led service for bereaved parents, Care of Next Infant (CONI) programme, which supports families before and after the birth of their new baby. We are committed to supporting research to understand why babies die suddenly and unexpectedly and to find out more about how to prevent these tragic deaths. The Lullaby Trust also runs an information line for parents and professionals and a dedicated line for bereaved families.