Specialist Supported Housing Officer

We partner with local authorities and other organisations and provide good quality, safe places for people to live. We understand that each situation and resident is different, so we work hard to provide the right homes quickly that ensure each individual is looked after well. Whether the need is temporary, supported shared, or more specialist accommodation, all of our properties meet the same quality standards, are well looked after and have a 24/7 maintenance service that fixes problems day or night.

Our employees are a reflection of the social value that is at the core of what we do and every role plays a critical part in delivering a first class service.

While you will be part of a small regional team and a larger business, this is predominantly a lone working role and you will need to be comfortable driving between locations.

• Engaging with individuals with complex needs, being able to work without supervision.
• Ensuring properties are safe, secure and clean.
• Ensure accommodation is prepared and ready for occupation in accordance with company timescales.
• Performing all necessary functions to manage the move in/move out process.
• Proactively identify and resolve all property and maintenance related issues efficiently, where applicable in conjunction with the maintenance and/or cleaning teams.
• Undertaking weekly visits to all properties and ensuring residents are adhering to the “house rules” and have not abandoned their accommodation.
• Manage reports of Anti-Social Behaviour and where necessary sometimes in conjunction with the CPP and actively engage in conflict resolution wherever possible.
• Build positive relationships with service users and appropriately deal with any emergency situations which may arise during the course of work under guidance from local management teams and other professionals.
• Meeting tight deadlines and making properties available within agreed timescales.
• Inventory management of all soft furnishings and sundry items.
• To keep accurate and timely records in accordance with departmental policy.
• To attend mandatory training and participate in staff development courses as appropriate.

Skills

·         Extremely well organised.

·         Able to work well under pressure.

·         The ability to prioritize.

·         Able to work alone and part of a team.

·         Have an interest and willingness to train.

·         Network with local and national agencies.

·         Full and current driver’s licence.

Knowledge

·         Experience of supporting individuals with complex trauma and issues

·         Direct knowledge of People on Probation (POP) and the challenges they face would be a distinct advantage.

·         Experience of lone working.

·         Resilient and able deal with people who are complex and sometimes challenging.

·         Methodical in approach to ensure everything is done accurately and comprehensively.

·         Keen to support colleagues and ensure business is working cohesively and to the same objectives.

·         Keen on a strong compliance culture.

·         Adaptability and being prepared to help out if circumstances require.

·         Keen to lead by example.

·         We would expect you at all times to:

o   act with integrity

o   act with due skill, care and diligence

o   act with professionalism

o   be open and co-operative with colleagues

o   act with compassion to those both within the Company and those who we support in the accommodation