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Part time Income Collection and Recovery Officer

Location: Coventry, CV3

Hours: 18.13 per week

Salary: £23,211 – £25,680

Planned start date: ASAP

Closing Date: Mon, Aug 22, 2022

Over 50 years later, we’re one of the leading housing providers in the UK.  Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown.  But one thing that has never changed.  Our belief in people and what they can achieve.

Your role at Orbit.

Part time role – Working pattern, week 1 Monday and Tuesday, Week 2 Monday, Tuesday and Wednesday. 

We are looking to recruit an Income Collection and Recovery Officer to provide advice and assistance to customers on all areas related to income collection and recovery. In addition to maximising income through tenancy enforcement, negotiation, arrears recovery and triage.

You will deal with pre legal queries, and proactively contact customers to resolve debt issues and negotiate repayment schemes. You will investigate any disputes, collating the relevant information to ensure the best outcome. You will take accountability for performance and ensuring all KPIs are met.

Full time equivalent salary –  £23, 211 moving to £25,680 following training and development

What will help you make a difference.

  • Excellent customer communication skills, including strong negotiation skills
  • Good numeracy, literacy and communication skills including business letter writing experience
  • Good IT skills including word and excel
  • Experience of office and system administration
  • Ability to prioritise workload and work unsupervised, with a proven record of accomplishment of delivering results
  • Experience of providing advice to the public
  • Debt Management experience
  • Flexible approach to working hours to support business need. The Hub is operational Mon – Fri 8am to 8pm


  • Previous experience of housing law, especially in relation to debt recovery via county court process

How to apply

Apply via the link below and please reference EDAC where appropriate

Application deadline: 22/08/22

Web link: https://www.orbitgroup.org.uk/careers/current-vacancies/job-description/?Category=Customer2020Communities&Advert=UTFyr23YEvr8ij4zLe1zVg
Email address: Resourcing@orbit.org.uk

More about Orbit Group

Orbit was established in 1967 by two people on a park bench, contemplating how to tackle homelessness. Five decades on, we are one of the largest builders of affordable homes, placing customers and communities at the heart of what we do. Today, over 100,000 people live in an Orbit home and our aim is to ensure the homes we provide and the places we create are good quality, affordable and safe. We also play an active part in the neighbourhoods where we work, supporting local economies and social activity within communities.

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