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Independent Living Area Manager

Location: , Norfolk and Suffolk
Hours: 36.25
Salary: £39,600 – £44,000
Planned start date: July

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

We are looking for a customer focused individual with strong people management skills. You will be used to delivering results, managing, and motivating a team and can work at pace. This role will involve a mix of working at the schemes to support staff, engage with customers directly and working from home and in local office with wider teams.

The patch in the East currently encompasses 10 schemes across Norfolk and Suffolk and you will be managing the staff that work across them. Own transport will be essential.

This role is part of Customer & Communities where you’ll help us to lead the way keeping our promise to more than 100,000 customers.

What you’ll achieve

  • Oversee  staff based across 10 schemes in the East, driving service levels and a customer focus
  • Work to provide a high-quality service, understanding and supporting the needs of vulnerable customers.
  • Manage, motivate, and coach staff based at the scheme. Ensure performance levels are maintained across the area.
  • Work with the wider Independent Living Management team on ad hoc projects to drive improvements and service.

What you’ll bring

Essential skills

  • Experience and skills in people management and development
  • Experience / understanding of managing housing and services to older and vulnerable customers.
  • Partnership working experience – ability to build effective relationships with internal and external teams
  • Strong customer service ethos and culture, able to make decisions based on customer feedback and understanding their needs
  • Willing and able to participate in the out of hours emergency roster.

Desirable skills

  • Experience of managing a dispersed / remote team
  • Budget management experience / contract monitoring background

Why Orbit?

Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive.  For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

  1. Online application
  2. Interview(s)
  3. Decision and offer

We are a proud member of EDAC and welcome applications from a diverse audience. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

How to apply

Please apply via the link below

Application deadline: 15/06/2023

Web link: https://www.orbitgroup.org.uk/careers/current-vacancies/job-description/?Category=Customer2020Communities&Advert=PtEOQRsxymb8ij4zLe1zVg

More about Orbit Group

Orbit was established in 1967 by two people on a park bench, contemplating how to tackle homelessness. Five decades on, we are one of the largest builders of affordable homes, placing customers and communities at the heart of what we do. Today, over 100,000 people live in an Orbit home and our aim is to ensure the homes we provide and the places we create are good quality, affordable and safe. We also play an active part in the neighbourhoods where we work, supporting local economies and social activity within communities.

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