Income Collection and Recovery Court Officer
Location: West Malling, ME19 4UY
Salary: £28,608 – £31,457
Planned start date: June 2023
Your role at Orbit.
We are looking for a capable and experienced individual to advocate for us within a court setting. This role will be based in South and would involve covering court locations in such as Epsom, Woking, Guildford or Croydon. Its worth noting the Income team work collaboratively and the team support each other across South, Midlands and East.
Working within the wider income team, you will prepare for and represent us when we must proceed in a legal capacity. From preparing detailed court documentation to dealing with queries from legal representatives on the day, this is a fast paced, varied role for the right person.
We are ideally seeking for someone with a housing background within debt recovery. You will have managed arrears cases both over the phone and / or face to face. You will be robust, pragmatic and professional in your approach. You will have excellent communication skills and be able to articulate a clear message in challenging circumstances. You will be flexible in your approach to work and be able to travel to meet the requirements of the role.
What will help you make a difference.
· Excellent numeracy, literacy and communication skills.
· Experience of dealing with high risk arrears case management and performance case reviews
· Good IT skills including Microsoft Word and Excel
· A good understanding of domestic budgeting, debt management, welfare reform and benefit regulations
· Understanding of housing law, legislation, CPR for both mandatory and discretionary possession grounds.
· Experience in dealing with and / or understanding, court etiquette, case law, court directions & Equality Act particularly in relation to debt recovery including the county court process.
· An understanding of best practice in arrears collection and of related legal issues
· Experience in income collection and recovery at all levels
· Experience in court representation
· Ability to prioritise workload and work unsupervised, with a proven record of accomplishment and delivering results
· Experience of paper administration including summary reports and witness statements preparation
· Experience of providing advice to the public
· Ability to represent the association to external agencies
· Educated to GCSE level or equivalent
· Must be willing and able to travel to meet the requirements of the role – own transport is essential.
· Willing to work flexibly to meet the requirement of the role
We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality, religious belief, faith or disability.
Rewarding your contribution.
For those who want or need more of a work life balance our view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. Agile working arrangements will be discussed during the interview process.
Some of our core benefits include:
• Group bonus potential up to 15% of salary
• 27 days annual leave plus bank holidays and the “Orbit day”
• Private medical insurance
• Excellent contributory pension scheme
• Life assurance
• A great pick and mix of flexible benefits including the option to buy and sell holiday and much more
How to apply
Please apply via the link below
Application deadline: 08/05/2023
More about Orbit Group
Orbit was established in 1967 by two people on a park bench, contemplating how to tackle homelessness. Five decades on, we are one of the largest builders of affordable homes, placing customers and communities at the heart of what we do. Today, over 100,000 people live in an Orbit home and our aim is to ensure the homes we provide and the places we create are good quality, affordable and safe. We also play an active part in the neighbourhoods where we work, supporting local economies and social activity within communities.