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Income Collection and Recover Court Officer

Hours: 36.25 pw
Salary: £28,608.00 – £31,457.00
Planned start date: ASAP

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

We are looking for a capable and experienced individual to advocate for us within a court setting. This role will be based in Midlands and would involve covering court locations in such as Warwick and Worcester. Its worth noting the Income team work collaboratively and the team support each other across wider area, and you may cover across Nuneaton, Coventry and Northampton.

We are ideally seeking for someone with a housing background within debt recovery. You will have managed arrears cases both over the phone and / or face to face. You will be robust, pragmatic and professional in your approach. You will have excellent communication skills and be able to articulate a clear message in challenging circumstances. You will be flexible in your approach to work and be able to travel to meet the requirements of the role.

This role is part of Customer & Communities where you’ll help us to lead the way keeping our promise to more than 100,000 customers.

What you’ll achieve

  • Attend at court, representing Orbit, when we need to proceed in a legal capacity.
  • Prepare all court documentation on a case by case basis.
  • Deal with queries from legal representatives in person, via email and calls.
  • Work across the Income team and wider internal teams to ensure all information is accurate
  • Be able to review case notes and make effective decisions with a commercial mindset.

What you’ll bring

Essential skills

  • An understanding of best practice in arrears collection and of related legal issues
  • A good understanding of domestic budgeting, debt management, welfare reform and benefit regulations
  • Understanding of housing law, legislation, CPR for both mandatory and discretionary possession grounds.
  • Experience in dealing with and / or understanding, court etiquette, case law, court directions & Equality Act particularly in relation to debt recovery including the county court process.
  • Excellent IT skills – ability to prepare and review case files.

Desirable skills

  • Extensive experience in court representation
  • Relevant legal qualification

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive.  For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

  1. Online application
  2. Interview(s)
  3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

How to apply

Please apply on the link provided

Application deadline: 28th August

Web link: https://www.orbitgroup.org.uk/careers/current-vacancies/job-description/?Category=Customer2020Communities20-20Customer20Hub&Advert=F1wwQoMtZuf8ij4zLe1zVg

More about Orbit Group

Orbit was established in 1967 by two people on a park bench, contemplating how to tackle homelessness. Five decades on, we are one of the largest builders of affordable homes, placing customers and communities at the heart of what we do. Today, over 100,000 people live in an Orbit home and our aim is to ensure the homes we provide and the places we create are good quality, affordable and safe. We also play an active part in the neighbourhoods where we work, supporting local economies and social activity within communities.

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