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Housing Advice Worker

Hours: 40
Salary: £26.076.96
Planned start date: Asap

Housing Advice Worker

Job description

We’re looking for a kind, compassionate and resilient Housing Advice Worker to join our homelessness service in Kent.

£26,076.96 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. 

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures – we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Working within our Kent Domestic Abuse services, Tenancy Support Workers will provide resettlement

support to customers who are moving on from refuge and domestic abuse tenancy support to community

clients who have accessed the Sanctuary Scheme in West Kent.

Look Ahead operates trauma and psychologically informed approaches, ensuring that our customers benefit

from being supported through strengths-based practices. Tenancy Support Workers share responsibility by

ensuring that a holistic and cohesive model of customer support is embedded across Kent.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you’ll do: 

  • Building supportive, trusting relationships with customers who are currently in refuge to make the transition to permanent accommodation smoother.
  • Supporting community customers who have accessed the Sanctuary Scheme to remain in their properties and manage the risks associated with that.
  • Supporting key customers to set personalised goals in the form of a move on Support Plan
  • Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking.’
  • Ensuring customers have full access to any move on welfare support by completing move on paperwork prior to customers move on date.
  • Liaising and building partnerships with local charities to support customers with move on items
  • Accompany customers to property viewings.
  • Helping to set up utilities for move on customers
  • Working proactively with the refuge and IDVA teams and referring any clients/customers to the IDVAs where required.
  • Completing Marac referrals for high risk community client.
  • Empowering customers to ensure they receive the service and benefits to which they are entitled
  • Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community

Mission & Values

‘Working with people to make choices, achieve goals and take control of their live through high quality care,

support and housing’

  • Involving customers in the design, development and delivery of the service
  • Develop links with private sector landlords, estate agents and other housing providers in order to source additional units and move on accommodation
  • Deliver domestic abuse training and awareness raising to housing teams and local landlords forums
  • Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
  • Adhering to all other Look Ahead’s policies and procedures. Engaging in learning and development activity to increase knowledge and skills
  • Engage positively in reflective practice sessions with colleagues.
  • Undertaking any other duties consistent with the grade and nature of the post as assigned by the Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead 

About you: 

  • Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
  • Exudes a warm friendly presence and open behaviour
  • Prefers working as part of a group or team
  • Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
  • Has a practical and logical mind and is naturally well organised
  • Thrives on change and enjoys dynamic diverse environments
  • Is confident with high levels of self-esteem
  • Is respectful, articulate and sensitive in style of communication
  • Is motivated towards excellence and improvement of personal performance with a can do attitude
  • Ability to cope positively with challenging and diverse behaviour

What you’ll bring:


  • NVQ Level 2 or equivalent experience in the social care/charity sector


  • Full Driving Licence and access to use of vehicle

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.  

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

How to apply

Apply using the web link below

Application deadline: 06/01/2024

Web link: https://ce0244li.webitrent.com/ce0244li_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=82039685ZV&WVID=9447980AvQ

More about Look Ahead Care and Support

Look Ahead is a not-for-profit social housing association with an exempt charity status. We provide tailor-made accommodation, care, and support services to over 30 local authorities and health trusts across London and the Southeast. Every year we work with around 6500 people with a range of needs, including: • Learning disabilities • Homelessness, complex needs and domestic abuse • Young people and care leavers • Mental health

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