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Customer Service Agent

Location: England, Greater London, Longford, , , ,
Hours: Wednesday to Sunday 08:00 – 17:00 or 11:00 – 20:00
Salary: £22,100 and benefits package
Planned start date: ASAP

ENGIE are currently recruiting for a Customer Service Agent to join a professional team of highly dedicated Customer Service Agents providing telephone support to our Electric Vehicle (EV) users. 

Do you have the skills and initiative to help our customers on the phone who need reassurance and practical, sometimes technical, advice? 

Will you go the extra mile for our customers?

Do you have a quiet workspace at home, to deal with calls in a professional manner, free from distractions?

This is a permanent telephone based role but it is NOT a call centre or sales role but good, old-fashioned genuine customer service. This is a predominately home-based role although you will need to be within an accessible distance to London/Heathrow area for training and team meetings. On offer is a salary of £22,100 and benefits package.

HOURS AND ENVIRONMENT 

Five days a week Wednesday to Sunday 08:00 – 17:00 or 11:00 – 20:00, working from home on a permanent basis. However, we will require flexibility and there will be occasional requirement to cover times outside of your usual shift pattern including evenings, weekends and public holidays.

TRAINING

EEVS will provide training in EEVS systems and EEVS Customer Care standards and procedures. The Company will arrange for you to spend some time driving Electric Vehicles in order to understand and provide first-hand knowledge of the issues that customers may experience.

How to apply

Apply for this opportunity using the web link below

Application deadline: 10/01/2020

Web link: https://jobs.engie.com/jobs/customer-service-agent-168046

More about ENGIE

We currently employ over 17,000 staff across the UK and Ireland, whether your background is Energy, Technical Services, FM or in a business support function, we believe that each and every member of our team plays a key role in the future of our company. ENGIE’s commitment to being ‘employer of first choice’ is underpinned by a wide range of training and personal development opportunities. Our strong culture of learning and development rewards hard work and promotes equality of opportunity. This is complemented by other company-wide benefits which allow us to attract and retain the highest calibre of individuals. UK employees can also take advantage of the Mobility scheme within parent company ENGIE to further their careers within other group companies, nationally and internationally.

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