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Community Connector

Hours: 36.25 pw
Salary: £30,450 – £32,000 Per Annum
Planned start date: asap

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

Orbit is delighted to announce that we are recruiting for a brand new Hub based Community Connector to cover Norwich and surrounding areas. In this role you will be responsible for managing the Community Hub, including opening/closing, security and meeting customers. The role will enable us to engage with customers at a local level, ensuring we increase access to Orbit’s Better Days support services.

This role is part of Customer & Communities where you’ll help us to lead the way keeping our promise to more than 100,000 customers.

What you’ll achieve

Your key responsibilities will be to:

  • Plan and deliver an ongoing programme of community engagement and activity events
  • Take responsibility for the marketing and customer communications for local engagement and activities
  • Collating data and impact of community events and activities for reports and providing feedback
  • Support the Place Area Lead in developing and promoting day-to-day activities at Community Hubs and providing a regular face-to-face presence
  • Providing Information Advice and Guidance (IAG) to Orbit customers and making customer referrals into Better Days support services
  • Build trust between customers and Orbit through increased local presence

What you’ll bring

Essential skills

To be successful in this role of Community Connector you will need to have experience and passion for working within local communities with a proven background of building and sustaining relationships. You will need to be able to engage with and listen to our customers and have a good understanding of the day to day issues social housing residents may face.

  • Ability to deal professionally and confidently with challenging conversations and behaviours
  • Good standard of IT literacy including the use of Microsoft Office packages
  • Excellent time management skills and ability to prioritise and manage own workload
  • Comfortable speaking in public in front of a wide range of audiences
  • Ability to work outside standard office hours on occasion
  • Must have a car for business use and be willing and able to travel
  • Experience of collating monitoring and reporting data and customer feedback

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive.  For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

  1. Online application
  2. Interview(s)
  3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

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How to apply

Apply for this opportunity using the web link below

Application deadline: 28th July

Web link: https://orbitgroup.org.uk/careers/current-vacancies/job-description/?Category=Customer&Advert=4SEo_CneR138ij4zLe1zVg
Email address: natasha.price1@orbit.org.uk
Phone number: 07974467681

More about Orbit Group

Orbit was established in 1967 by two people on a park bench, contemplating how to tackle homelessness. Five decades on, we are one of the largest builders of affordable homes, placing customers and communities at the heart of what we do. Today, over 100,000 people live in an Orbit home and our aim is to ensure the homes we provide and the places we create are good quality, affordable and safe. We also play an active part in the neighbourhoods where we work, supporting local economies and social activity within communities.

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