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Income Collection and Recovery

Hours: 18 pw
Salary: £27,108.00
Planned start date: ASAP

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

Part time hours – Monday, Tuesday and alternate Wednesday. Salary is shown is FTE – this is a 0.5 role. 

We are looking to recruit an Income Collection and Recovery Officer to provide advice and assistance to customers on all areas related to income collection and recovery. In addition to maximising income through tenancy enforcement, negotiation, arrears recovery and triage.

This role is part of Customer & Communities where you’ll help us to lead the way keeping our promise to more than 100,000 customers.

What you’ll achieve

You will deal with pre legal queries, and proactively contact customers to resolve debt issues and negotiate repayment schemes. You will investigate any disputes, collating the relevant information to ensure the best outcome. You will take accountability for performance and ensuring all KPIs are met.

  • Deal with pre legal queries with customers.
  • Proactively contact customers to resolve debt issues and negotiate repayment schemes.
  • Investigate and resolve disputes.
  • Collate information, ensure all relevant info is recorded and best outcome achieved.
  • Take accountability for performance and ensure all KPIs are met.

What you’ll bring

Essential skills

  • Debt Management experience
  • Experience of providing advice to the public
  • Hub is operational 8am – 8pm – flexibility in working pattern
  • Good numeracy, literacy and communication skills including business letter writing experience
  • Good IT skills including word and excel  -strong admin skills and attention to detail.

Desirable skills

  • Previous experience of housing law, especially in relation to debt recovery via county court process

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive.  For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

  1. Online application
  2. Interview(s)
  3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

How to apply

Please apply on the link provided

Application deadline: 28th August

Web link: https://www.orbitgroup.org.uk/careers/current-vacancies/job-description/?Category=Customer2020Communities20-20Customer20Hub&Advert=yJzenbYMlMz8ij4zLe1zVg

More about Orbit Group

Orbit was established in 1967 by two people on a park bench, contemplating how to tackle homelessness. Five decades on, we are one of the largest builders of affordable homes, placing customers and communities at the heart of what we do. Today, over 100,000 people live in an Orbit home and our aim is to ensure the homes we provide and the places we create are good quality, affordable and safe. We also play an active part in the neighbourhoods where we work, supporting local economies and social activity within communities.

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