Hospital IDVA
Location: Kent
Salary: £28,949.00
Hours: 40 hr pw
Look Ahead IDVAs have the personal qualities required to manage customer expectations alongside the responsibilities of their role. Day to day IDVA activities include:
• Manage client referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork.
• Building supportive, trusting relationships with clients and creating a positive atmosphere.
• Knowledge of the criminal justice system. Understanding of Marac protocols.
• Regular attendance at Marac and completion of all Marac referrals.
• Support Customers to obtain Non Molestation Orders where needed and any other civil remedies available to them.
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
• Attending all court and Case Management hearings with or as a representative for clients.
• Supporting clients to set personalised goals in the form of a Safety and Support Plan.
• Assisting in the recording and reporting of customer incidents.
• Creating a safety plan with clients.
• Developing productive relationships with partner organisations to improve service outcomes.
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
• Encouraging customers to attend relevant programmes when appropriate i.e Own My Life.
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
• Adhering to all other Look Ahead’s policies and procedures.
• Engaging in learning and development activity to increase knowledge and skills.
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Service Team Leader.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organized
• Able to apply the right balance of care and support dependant on the needs of the customer
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviour
• Ability to adhere to Look Ahead’s professional boundaries policy
What you’ll bring:
Essential:
• IDVA qualification
• Previous experience managing a caseload
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021.
We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds
Web link: https://jobs.lookahead.org.uk/
Email address: yvettehazelden@lookahead.org.uk
Phone number: 07715002893
More about Staying Put
We are a domestic abuse and sexual violence charity working across the Bradford area. We support women, men and children who are survivors of domestic abuse and sexual violence. We know that people experiencing domestic abuse heal quicker from the trauma if they can continue living in their own home with their support networks around them. Our service works to keep victims in their homes- hence our name Staying Put.