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Head of All-IP Industry Liaison Function (FTC 12 Month)

Location: techUK, 10 St Bride street, London, , EC4A 4AD
Hours: 35 hours
Salary: £45,000-£55,000 per annum
Planned start date: 1 July 2021

techUK & All-IP Industry Liaison Function Overview

techUK is a membership organisation that brings together people and organisations to realise the positive outcomes of what digital technology can achieve. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world.

techUK houses several special purpose vehicles, including the new All-IP Industry Liaison Function. This new function aims to be the central and authoritative source of information on the migration to IP (Internet Protocol) voice enabling improved communications and reducing the burden on individual communications providers, thereby leading to a more efficient migration of customers.

The All-IP Liaison Function will be a neutral body overseeing and coordinating industry activity around migration from networks such as the Public Switched Telephone Network to the IP network, serving as a single point of contact interfacing industry with Ofcom and the UK Government.


As Head of All-IP Industry Liaison Function, you will be responsible for developing and delivering a proactive and comprehensive outreach program to increase engagement, spread awareness, and focus on solutions for the successful migration of consumer or business edge cases, special services, and the CNI (Critical National Infrastructure) sectors.

This high-profile role would see you at the heart of a strategic digital upgrade programme, responsible for representing industry progress to stakeholders, engaging with the CNI and special services sectors and building an approach to assist in the communication to edge consumer use-cases.

You will be responsible for the financial and operational spend, working with techUK’s senior leadership team and the All-IP Liaison Function Operations Board (made up of financial contributors to the role and key stakeholders).

The position requires the ability to work with a large and diverse selection of external stakeholders. You will need to build consensus, have an excellent understanding of the telecoms market, develop a work programme in a multi-stakeholder environment, and deliver clear messages to stakeholders outside the telecoms sector.


Communications Providers in the UK are moving from analogue voice services to IP voice services provided over broadband. BT has stated its intention to switch off the PSTN (Public Switched Telephone Network) by December 2025. Openreach and Virgin Media have begun the process of withdrawing products in line with this date. The PSTN switch off is a key precursor to the retirement of the legacy copper network.

There is currently no overarching coordination of industry engagement programmes from the communications providers. Limited customer awareness may lead to a lack of preparedness and suboptimal migration. There is a disconnect along both the supply chain of providers of special services and the fragmented nature of the UK’s telecommunications market. This provides additional challenges for the migration of some 15 million lines by December 2025. Industry collaboration, with the support of Ofcom and Government to address these challenges at a cross-communications provider level, will be key to minimising the risks of customer harm and regulatory intervention.


  • A proactive, self-motivated individual who is comfortable leading several projects;
  • Strong interpersonal skills and good at building relationships;
  • An effective communicator with excellent written and verbal communication skills;
  • Analytic and problem-solving skills;
  • Excellent organisational skills; and
  • Attention to detail.

Person Specification

Essential Knowledge and Experience

  • A strong understanding of the UK’s policy and regulatory approach to telecoms;
  • In-depth knowledge of public policy and public affairs;
  • Experience of managing projects and external consultants; and
  • A proven track record and experience of building and managing relationships with a diverse range of stakeholders, including at the C-suite level.

Desired Knowledge and Experience

  • In-depth technical understanding of the UK’s telecoms networks and services and the products delivered; and
  • A proven track record of managing events ensuring accuracy and attention to detail.

This is a 12-month fixed term contract, with the possibility of a longer term, reporting to the Director of Markets, based at techUK’s London offices.

This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances.

The successful candidate must have permission to work in the UK prior to commencement of employment. Due to the volume of applications we receive, if you have not heard from us within 3 weeks of applying, please deem your application as unsuccessful on this occasion.

The salary range for this role is £45,000-£55,000 per annum based upon experience.

Our culture is one of collaboration, inclusivity and empowerment which is reflected in our core values:

Respect:      for each other, our work and our stakeholders

Courage:     when embracing change and transformation

Integrity:     honesty and genuine through our approach

Generosity: in sharing time and knowledge and celebrating great work

Pride:           in our industry and how we represent it

How to apply

To apply for this role, please send a short cover letter (max. 500 words) and a copy of your CV together with your salary expectations to lorraine.dias@techuk.org.

Application deadline: 15 June 2021

Web link: https://www.techuk.org/
Email address: lorraine.dias@techuk.org
Phone number: 02073312047

More about techuk

techUK is the trade association which brings together people, companies, and organisations to realise the positive outcomes of what digital technology can achieve. With over 800 members (the majority of which are SMEs) across the UK, techUK creates a network for innovation and collaboration across business, government, and stakeholders to provide a better future for people, society, the economy, and the planet. By providing expertise and insight, we support our members, partners, and stakeholders as they prepare the UK for what comes next in a constantly changing world.

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